Sunday, 24 April 2011

Customer Service Not Rocket Science

Why do companies find customer services so hard to get right? It really isn’t rocket science. Good customer service comes down to one thing.... Common courtesy.

Not everyone is suited to a customer facing role. You need the right sort of person. You can’t train people to be nice and polite; they need to have been raised that way. You can’t expect people to change habits of a live time, that’s unrealistic.

I don’t blame the people themselves, it’s not their fault they weren’t raised right, I blame the company that puts unsuitable people is roles they have no business being in. If the person swears or is rude in the back shop odds are they’re going to do it on the shop floor. It’s the manager’s job to contently be evaluating their staff. If they have rude, difficult staff interacting with the public they should be fired.

Customer service work is so simple and it really fucked me off when it’s done poorly. All that you need to do is be personable and listen. The customer isn’t always right but either is customer service rep. And customer service reps should remember that before the start with the attitude and mouthing off to customers. Remember at the end of the day the customer pays your wages.

My golden tip is if the customer is right, acknowledge it. Everyone loves to know when they’re right, it gives them a good feeling and they’ll remember you for it. (Comes in handy the next time when they’re wrong).

I worked customer services and other customer facing roles for a long time and have been lucky enough to win awards and be recognized for my hard work. So I do know what I’m talking about and I’m not just seeing it for a customer’s stand point.

Anyways my dears it’s been fun ranting but I have a few things I need to get done. Hope you have a good evening and as always stay safe.

Love Always

The Honest Bitch


P.S Happy Easter :-)

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